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Technical Support Specialist
Skills
SQLSoftware As A ServiceActive DirectoryCustomer SupportLinuxNetwork AdministrationSystem Administration
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1 to 3+ years of SaaS implementation project management technical support customer success or similar experience
- Proactive self-starter mindset with strong independent troubleshooting skills
- Curious resourceful problem-solver who looks for patterns and improvements
- Ability to thrive in a fast-paced environment with changing priorities
- Strong time and task management with effective prioritization
- Customer service experience with a customer-first mindset
- Strong attention to detail and diligent work ethic
- Excellent oral and written communication skills
- Familiarity with API SFTP SSO concepts and Microsoft Azure applications is a plus
Day to day
- Serve as the first point of contact for end-users seeking help via email and occasional virtual meetings
- Manage a Zendesk ticket queue and resolve Tier I support requests while escalating issues when needed
- Collaborate across teams to troubleshoot complex problems identify patterns and improve customer experience and documentation