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Technical Support Specialist

Skills
E-CommerceSoftware As A ServiceAnalytical SkillsHTMLQuickbooks OnlineSalesTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree or equivalent work experience in a technical or customer-facing role
  • 1+ years of experience in technical support SaaS support or a related field
  • Strong troubleshooting and analytical skills with the ability to break down complex problems clearly
  • Excellent verbal and written communication skills
  • Strong proficiency with Zendesk preferred or similar ticketing systems
  • Comfortable working with web-based platforms

Nice to have

  • Independent problem solver
  • Detail oriented
  • Customer focused
  • Collaborative
  • Accountable

Day to day

  • Respond to inbound support requests via email and phone and resolve technical issues promptly.
  • Own Zendesk tickets end to end while delivering a smooth customer experience.
  • Diagnose problems independently guide customers through features and integrations and escalate complex bugs with clear reproduction steps.