Technical Support Specialist
Skills
Cross-Functional CollaborationsCustomer DataCustomer ExperienceCustomer InteractionCustomer SuccessDatabasesFundamentals
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 0-2 years of relevant experience in customer support or a junior technical role
- Basic to intermediate scripting language capabilities such as SQL JavaScript or Domino
- Excellent verbal and written communication skills
- Strong problem-solving ability with a solution-oriented mindset
- Adaptability and comfort with shifting priorities
- Strong customer focus and commitment to user experience
- Studying for relevant certifications preferred but not required
Nice to have
- Adaptable
- Customer-focused
- Solution-oriented
- Collaborative
- Empathetic
Day to day
- Provide timely and professional support to customers through email and virtual meetings
- Troubleshoot product functionality reporting and integration issues using scripting and data investigation
- Collaborate with product engineering and customer success teams to resolve complex problems and improve the customer experience
- Maintain accurate knowledge base content and contribute to self-service resources