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Technical Support Specialist
Skills
Customer SupportDiagnoseInstallationsPower ToolsTicketing SystemsTroubleshootingUser Experience
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-year technical degree preferred; 4-year bachelor’s degree in engineering, Computer Science, or related technical field preferred
- 1-3 years of relevant technical and customer support experience
- Comfortable working in the field on vehicle and trailer installs and troubleshooting
- Mechanical aptitude with wiring and power tools
- Knowledge of 12 VDC wiring and cellular network operations
- Knowledge of API data utilization through 3rd party groups
- Experience creating dynamic Excel and Power BI tools
- Travel required up to 75% of the time
Nice to have
- Customer-focused
- Proactive
- Hands-on
- Analytical
- Collaborative
Day to day
- Provide customer-facing support during onboarding and daily interactions, delivering timely responses through support channels and ticketing systems.
- Proactively monitor product health, identify trends, and diagnose customer issues both remotely and in the field.
- Perform hands-on installations and troubleshooting on tractor trailers, train OEMs, and collaborate with internal teams to resolve customer-facing problems.