RemotevilleRemote Technical Support Specialist Job in United States Smartling
Technical Support Specialist Smartling
$50000 - $62000
JavascriptREST ApisChrome DevtoolsFirebugHTMLWeb Technologies
Junior (1-2 years) -
United States
Reach global audiences in any language - translate your website, mobile app, product, and more.
330+ employees
Artificial IntelligenceTranslationAISaaS
Role
Who you are
What the job involves
- Provide best-in-class technical support via email
- Be comfortable with taking phone calls as required for urgent or escalated issues to resolve problems
- Diagnose and solve customer problems escalating when necessary
- Troubleshoot software and network issues using tools like Splunk FullStory Chrome Developer Tools curl and Postman
- Direct users to relevant product documentation and resources as questions arise empowering customers to be better Smartling users
- Identify gaps in resources and documentation to support future issue deflection
- Collaborate across teams including Customer Success Engineering and Product to solve problems and support our customers
- Plan organize and prioritize your work
- Advocate for product improvement and change
- Proactively contribute to process and service quality improvement
Company
Company mission
Smartling is the most advanced AI translation solution that solves all your localization needs. Our LanguageAITM technology makes it easy to automate workflows, integrate with your existing tech stack, and streamline your translation processes. There’s never been an easier way to translate. Smartling delivers the highest quality translations at a fraction of the cost, enabling you to accelerate your global growth.Company values
- LanguageAITM technology
- Automation
- Integration
- Global Growth
- Cost-efficiency