Technical Support Specialist
Skills
Analytical SkillsCoordination SkillsCustomer ServiceEnglishHTMLMicrosoft OfficeOperations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience providing technical support for software and hardware issues
- Strong understanding of iOS and Android devices including iPhones iPads Samsung devices and tablets
- Proficiency in wireless and data transmission concepts
- Excellent troubleshooting and root cause analysis skills
- Outstanding verbal and written communication skills
- Ability to follow detailed processes and documentation requirements
- Skill in prioritizing issues according to SLA policies
- Proficiency in Microsoft Office applications
- Effective teamwork and collaboration skills
- Fluent English required
- Must be able to work any time any day
Nice to have
- Bilingual French
- Bilingual Spanish
- Hands-on approach
- Professional demeanor
- Customer focused
Day to day
- Provide first-tier technical support for software and hardware issues across phone email chat and web portal channels.
- Troubleshoot and resolve desktop mobile device and software system problems while maintaining clear professional customer communication.
- Document interactions track escalations and contribute effective solutions to the knowledge base while supporting 24x7 operations.