How Remoteville checks and expires listings
Technical Support Specialist
Skills
Software As A ServiceCreativeCustomer ExperienceCustomer JourneysCustomer SuccessEvolutionMicrosoft Excel
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ years in customer or technical support
- SaaS or technology platform experience preferred
- Strong communication skills
- Ability to explain complex technical concepts clearly
- Outstanding troubleshooting skills
- General understanding of the software development life cycle
- Ability to manage multiple priorities under pressure
- Comprehensive understanding of help desk platforms and live chat tools
- U.S. work eligibility
- Must reside in the U.S. full-time
- Cannot reside in excluded states
Nice to have
- Empathetic
- Tech savvy
- Proactive
- Detail oriented
- Fast paced mindset
Day to day
- Provide empathetic technical support across calls chats and emails for a mission driven software platform
- Troubleshoot software navigation technical issues and billing questions while delivering fast thoughtful solutions
- Partner with Customer Success and Product teams to improve customer experience report bugs and strengthen help resources
Hiring process
- I.D. Verification
- Answer a few early questions
- Interview(s)