Technical Support Specialist
Skills
Software As A ServiceArtificial IntelligenceBusiness-To-BusinessCustomer SuccessEnglishIT IntegrationMedical Technology
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in a related field such as Medicine Computer Science Engineering Healthcare Administration Business or related discipline
- 2 to 4 years of experience in Technical Support Customer Success or Customer Experience in B2B technology or healthcare
- Working understanding of device connectivity basic networking and hardware and software troubleshooting
- Comfortable in SaaS platforms and familiar with cloud concepts and API integrations
- Able to read technical documentation logs and diagnostic data to identify root causes
- Experience with medical devices RPM platforms EHR systems or practice management tools
- Experience supporting enterprise SaaS customers or complex B2B relationships
- Bilingual capability in English and Spanish
Nice to have
- Calm communication
- Warm professional presence
- Attentive listener
- Strong judgment
- Solution-focused
- Independent self-directed
- Collaborative
- Curious about AI
- Self-directed learner
- Technically capable
Day to day
- Own escalated customer cases across phone email and chat through to resolution
- Investigate device gateway platform and API integration issues using logs diagnostics and ticket history
- Communicate clearly with patients clinical operators and senior leaders while building trust and confidence
- Collaborate with Customer Success Solutions Engineering Product and Fulfillment to close issues and improve processes