RRemoteville

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Technical Support Specialist

Skills
Customer ServiceEmergency ServicesEnglishEnterprise NetworkingHTMLIT EscalationLinux
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Foundational understanding of servers and computing principles
  • Experience with Linux Command Line
  • Basic knowledge of enterprise networking concepts
  • Strong customer service skills in high pressure situations
  • Ability to manage multiple tickets while shifting priorities
  • Strong written and verbal communication skills
  • Proficiency in English language
  • Willingness to learn new technologies and follow processes

Day to day

  • Respond to customer inquiries and platform alerts through ticketing systems and support channels.
  • Troubleshoot technical issues by analyzing logs system data and platform behavior to identify root causes.
  • Coordinate with internal teams and remote data center staff to escalate incidents and drive resolution.