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Technical Support Specialist
Skills
Software TestingBusinessCollaborative EnvironmentCustomer SupportEngineeringMicrosoft ExcelRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate’s degree or valid up-to-date certification in a related field
- 2+ years of experience in technical support or customer support roles
- Experience using ticket systems to track and resolve customer inquiries
- Proven ability to deliver exceptional customer care via phone and email
- Strong organizational skills with the ability to multi-task in a fast-paced environment
- Self-motivated and disciplined to excel in a remote work setting
- Availability to work a rotating schedule including nights weekends and holidays
Nice to have
- Organized
- Self-motivated
- Disciplined
- Collaborative
- Fast-paced
Day to day
- Provide responsive phone and email support to Ting customers in a professional manner.
- Troubleshoot technical and service issues to identify root causes and document clear resolutions.
- Collaborate with operations and engineering teams to test software and hardware and improve product performance.