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Interra Health, Inc. logoInterra Health, Inc.

Technical Support Specialist L2

Skills
DevopsSoftware As A ServiceBiotechnologyDatabasesHTMLHealthcareMedical Devices
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 5 years of related experience with a bachelor's degree or equivalent work experience
  • Proficiency with Microsoft Office Suite
  • Experience using case management tools such as Salesforce ServiceNow or Zendesk
  • Proficiency using Postman and writing SQL queries
  • Experience with programming languages such as C++ Python HTML or CSS is a plus
  • Strong problem-solving skills in mission-critical SaaS environments
  • Excellent verbal written communication and presentation skills
  • Prior experience with Azure DevOps Jira or similar tools
  • Ability to multitask manage time and work independently in a fast-paced ambiguous environment
  • Experience in healthcare IT medical information systems or EHRs is a plus
  • Empathy and passion for delivering excellent customer experiences
  • Ability to transfer knowledge internally and externally
  • Experience partnering across global teams or in remote environments is a plus

Nice to have

  • Detail oriented
  • Proactive
  • Empathetic
  • Customer focused
  • Collaborative
  • Adaptable

Day to day

  • Provide advanced technical support as a secondary escalation point for complex customer issues
  • Troubleshoot internet-based applications APIs and database-driven systems and own resolutions through completion
  • Collaborate with Support Engineering and Customer teams to improve processes issue resolution and service quality