RRemoteville
MainSpring, Inc. logoMainSpring, Inc.

Technical Support Specialist / Systems Engineer

Skills
Customer ServiceInterpersonalSBSSmall Business ServerSystem AdministrationSystems EngineeringTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4 years’ IT experience with excellent customer service background
  • Hands-on experience with Windows Server 2012 and above including SBS and Business Essentials
  • Configure and troubleshoot Windows 8, Windows 10, and Mac OS X
  • Knowledge of virtual environments including VMware, Hyper-V, Azure, and AWS
  • Administer Microsoft Office365
  • Working knowledge of firewall technologies SonicWALL, Ubiquiti, pfSense
  • Manage outside vendors to resolve client service requests
  • Troubleshoot computer and peripheral hardware issues
  • Effective multi-tasking skills for up-tempo work environments
  • Adapt and research new ideas with problem analysis and decision-making ability
  • Experience in managed service provider environment
  • Experience with ConnectWise Automate and Manage a plus

Nice to have

  • Positive attitude
  • Energetic
  • Zeal for learning
  • Independent and fast-paced worker

Day to day

  • Responsible for the upkeep, configuration and operation of user computers for internal and client users
  • Respond to service requests for managed services department
  • Resolve server, desktop, and network issues
  • Communicate with clients about service progress and outages
  • Deploy workstation, server, and cloud solutions
  • Provide support for VoIP, firewall management, virus/malware cleanup, and help desk support