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BLEN, Inc. (8a/SDVOSB/HUBZone) logoBLEN, Inc. (8a/SDVOSB/HUBZone)

Technical Writer

Skills
Content ManagementManualsOnline HelpRobohelpSoftware DocumentationTechnicalTechnical Documentation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 6-9 years' experience writing and editing developer documentation
  • Proven ability to lead documentation projects
  • Excellent developmental editing, writing, and verbal communication skills
  • Ability to produce quality documentation with aggressive deadlines
  • Proven ability to work well with people and on a team
  • Experience writing for an international audience
  • Proficiency in both spoken and written English
  • Experience with HTML/CSS/Markdown language and git repositories
  • Basic understanding of JavaScript and Web concepts, with ability to test small snippets of code
  • Familiarity with modern content guidelines, documentation release processes, and management tools
  • Must be a US Citizen or legal resident and able to work domestically
  • Must be able to attain low-level security clearance

Nice to have

  • Advanced degree in Technical Communication or related field
  • Experience with DITA and other structured authoring methodologies
  • Proficiency with authoring systems like Adobe Technical Communication Suite oXygen or XMetaL
  • Experience detailing APIs and Web technologies
  • Familiarity with agile development methodologies
  • Knowledge of accessibility standards for documentation
  • Experience with documentation localization processes
  • Certifications in technical writing or related fields

Day to day

  • Drive our documentation strategy, starting with the information architecture and extending to identifying the most crucial content
  • Define documentation standards, process improvements, and champion their adoption across the organization
  • Collaborate with cross-functional teams to ensure documentation is comprehensive and strategically aligned to meet the diverse needs of our developer community
  • Write and edit clear, concise, and accurate technical documentation for developers, including API references, user guides, and tutorials
  • Lead documentation projects, managing timelines and deliverables
  • Produce quality documentation within aggressive deadlines
  • Work with emerging technologies and multiple products or domains
  • Develop content for an international audience, ensuring clarity and cultural sensitivity
  • Implement and maintain documentation in various formats, including HTML, DITA, and Markdown
  • Utilize authoring systems and tools to streamline the documentation process
  • Proofread and edit technical content with high attention to detail
  • Collaborate with subject matter experts to gather and validate technical information
  • Maintain documentation throughout product lifecycles, ensuring it remains current and relevant
  • Gather and analyze user feedback to continually improve documentation quality and usability
  • Stay updated with industry trends in technical writing and documentation best practices