RRemoteville
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Technical Writer

Skills
Content DesignDigital DesignsExternal SHelp FilesKnowledge ManagementManualsProject Plans
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in Computer Science, Communications, or related field or equivalent experience
  • 2-4 years of technical, functional, user-facing writing background
  • Proven written and verbal communication skills
  • Strong attention to detail
  • Experience in designing and testing web applications
  • Proficient in documentation and presentation tools like Word, Excel, PowerPoint, Visio

Nice to have

  • Content design
  • Digital design
  • Technical documentation formatting skills
  • Knowledge in Quality measures in healthcare

Day to day

  • Lead development and maintenance of external and internal documentation for Consumer Engagement platform, Eliza. Create user guides, release notes, printed manuals, help files, and other needed media. Work across teams to gather necessary information and maintain documentation.
  • Utilize documentation standards and formats for various media. Develop and maintain a project plan for material upkeep. Communicate document changes to teams and clients, and document enhancements and bug fixes in release notes.
  • Work with technical teams for product usability and limit needed instructions. Communicate document creation and format directly with management and the development team. Complete all outlined responsibilities on annual Performance Plan, and special projects and duties.

Hiring process

  • Applications are assessed on a rolling basis.