Technical Writer
Skills
Data FlowData-Flow DiagramsEditingFlow ChartsFlow DiagramsLucidchartRelease Notes
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proficient in Help authoring tools (MadCap Flare, RoboHelp, ClickHelp)
- Proficient in Windows applications (Word, PowerPoint, Excel)
- Experience with source control solutions (MadCap Central, Perforce, SourceSafe)
- Experience with collaboration software (Confluence)
- Proficient in screen-capture technology (SnagIt, MadCap Capture, Snipping Tool)
- Experience with flowcharts or diagrams tool (Lucidchart, Visio)
- Bachelor’s Degree in a related discipline, or combination of education and equivalent work experience
- 3+ years related experience performing technical writing/editing
- Excellent writing, editing, and communication skills
- Excellent interviewing skills
- Customer-driven attitude and demeanor
- Proficiency and knowledge of working with multiple systems interfaces
- Ability to quickly synthesize new technology and present it meaningfully
- Strong organizational and project management skills
- Able to work in a team with all levels of personnel
Nice to have
- eCommerce or web-based application experience
- Healthcare industry, supply chain experience
- Language translation knowledge
Day to day
- Developing technical and user guides for a SaaS company in the healthcare industry, including online help content, user guides, product release notes, implementation and technical integration guides, data flow/system architecture diagrams, and support decision trees
- Works closely with product managers, system developers, quality assurance engineers, implementation consultants, and integration engineers to understand and create deliverables
- Participates in product development and reviews to ensure software products are easy to use and conducts needs analysis with internal stakeholders to identify teams’ needs