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Technical Writer

Skills
Darwin Information Typing ArchitectureProduct BrandingPublishingSourcetreeSubject Matter ExpertsTechnicalTechnical Documentation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4+ years’ experience in technical writing / publishing or equivalent experience
  • 4+ years’ experience utilizing a structured phase gate product development process
  • Technical aptitude and ability to read and interpret engineering source data including specifications drawings and parts lists
  • Experience with Darwin Information Typing Architecture (DITA) and the DITA Open Toolkit
  • Desktop publishing experience with Adobe products (e.g. Photoshop Indesign Illustrator)
  • Working knowledge of Microsoft Office
  • Experience with Oxygen authoring tool

Nice to have

  • Experience with Cloud-based Technologies
  • Experience with Cloud-hosted Products
  • Experience with a Source Code Management tool (SourceTree GitHub Bitbucket)

Day to day

  • Provides documentation contribution as a member of a multi-disciplinary team in the Research and Development division
  • Develops, writes and edits material for the operating system system updates user and installation/configuration manuals and data sheets in print and/or electronic media
  • Attends meetings related to development of the product
  • Manages time-sensitive projects ensuring adherence to technical documentation processes
  • Writes and edits technical documents in compliance with quality system and regulatory requirements
  • Arranges the material to promote ease of use and fast access to needed information
  • Looks for ways to perform tasks that are easier and/or more efficient or that increase the margin of safety
  • Harmonizes technical communication deliverables with product branding and messaging
  • Researches existing procedures and interviews Subject Matter Experts (SMEs) to acquire source data and determine documentation requirements
  • Translates engineering data into procedures and instructions suitable for use by the intended users
  • Publishes final document in a DITA Adobe and Word desktop publishing environment
  • Supports and participates in documentation validation
  • Maintains open communication with subject matter experts (SMEs) Service Marketing Training Engineering and Sustaining Engineering
  • Provides these teams with feedback and support on technical issues
  • Creates and manipulates electronic files for archiving on-line documentation publishing and printing
  • Develops recommends implements and adheres to technical documentation standards communications including templates and style guides
  • Coordinates the printing electronic publications and distribution of technical documentation
  • Disseminates documents for technical review and serves as collection point for feedback
  • Serves on project teams as assigned
  • Verifies information in Agile
  • Demonstrates ability to manage multiple cross functional projects
  • Possesses strong interpersonal skills with ability to promote team interaction and execution to streamline processes and to look at new technologies
  • Builds consensus with partners by considering input and promoting trust between various functional areas
  • Synthesizes complex information gathered from a variety of sources and disseminates to others