Technical Writer
Skills
ClarityCopy EditingInformation ArchitectureManualsOnline HelpProofreadingRelease Notes
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-3+ years experience creating documentation for a B2B SaaS company
- Strong drafting, copy editing, and proofreading expertise
- Keen attention to detail
- Able to translate complex technical concepts for both expert and non-expert audiences
- Able to manage projects and deadlines across a variety of teams and stakeholders
Nice to have
- Experience in marketing technology or enterprise SaaS spaces
- Proficiency with Zendesk and Notion
- Develop material in various formats, including graphics, animations, and videos
- Experience with analytics tools to measure content performance
- Experience with interface copy
Day to day
- Create and maintain all product-related content for Studio, including step-by-step guides, conceptual explanations, and product release notes.
- Work closely with Product Management on new product feature releases and create release notes to coincide with launch.
- Maintain the content architecture of the support center, ensuring accuracy and clarity of existing articles.