Remote Technical Writer, ServiceNow Job in Ridgefield Park, NJ Samsung SDS America

Who you are

• Bachelor's degree in Technical Writing, Education, Communication, or a related field (or equivalent experience)
• 5+ years of proven experience in technical writing in a technical or complex product environment
• Experience in writing technical documentation for software platforms (e.g. API documentation)
• Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control
• Excellent written and verbal communication skills, with a keen eye for detail
• Strong ability to translate complex technical information into clear, user-friendly language
• Proficiency with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously
• Business traveling up to 25%
• Must be authorized to work for any employer in the U.S

Desirables

• Experience in documentation/training of ServiceNow product
• Understanding of Enterprise Mobility Eco-System
• Certification in technical writing or instructional design
• Knowledge of multimedia and graphic design tools

What the job involves

• Collaborate with technical staff and product teams to gather comprehensive product specifications and features
• Create, update, and maintain tailored documentation for various personas including end-users, managers, admins, solution consultants, and developers
• Ensure all documentation is technically accurate, clear, consistent, and easily understandable
• Develop and manage a technical knowledge base that serves as a resource for in-depth technical information
• Work closely with product management, development teams, and customer service to ensure documentation and training materials align with user needs and product evolution
• Engage with users and stakeholders across various levels to gather feedback and enhance documentation and training efficacy
• Act as a liaison between technical teams and non-technical users, facilitating clear and effective communication of complex concepts
• Stay updated on ServiceNow platform updates, features, and industry trends

Application process

• Application or interview process accommodations for disabilities upon request