Technology Engineer, Principal - Unified Communications
Skills
AdoptionContact CentersEmergency ServicesEnterprise NetworkingIMIT LeadershipOptimization
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8 to 12+ years in Unified Communications Collaboration or Voice Engineering roles
- Deep hands-on experience with Cisco Webex Dedicated Instance and core UC components including CUCM Unity Connection IM and Presence and Expressway
- Strong understanding of SIP VoIP PSTN connectivity dial plans and call flows
- Proven experience designing and supporting large-scale enterprise UC environments
- Advanced troubleshooting skills across signaling media network and endpoint layers
- Strong understanding of enterprise networking concepts including QoS routing and firewalls as they relate to UC
Nice to have
- Strategic thinker
- Clear communicator
- Strong ownership mindset
- Collaborative leader
Day to day
- Own the architecture, design, and long-term strategy for the enterprise Unified Communications platform built on Cisco Webex Dedicated Instance.
- Lead hands-on engineering across voice, video, messaging, and contact center integrations to ensure secure and scalable collaboration services.
- Drive advanced troubleshooting, lifecycle management, governance, and cross-team alignment to keep mission-critical communication systems highly available and resilient.