How Remoteville checks and expires listings
Telephone Interviewer
Skills
AdministrationConfidentialityDCF ValuationData CollectionEnglishHealthcareInterviewing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate's Degree required
- 1 year customer service or administrative work experience required
- Bilingual Spanish English required
- Attend annual Conflict of Interest training
- Maintain confidentiality and follow HIPAA policies and procedures
Nice to have
- Professional manner
- Ethical behavior
- Cultural sensitivity
- Strong customer service
Day to day
- Conduct telephone surveys with caregivers receiving services and collect accurate data in a professional manner
- Maintain assigned client call files including enrollment data caregiver contact details and best time to call
- Enter survey results online or by manual data entry and generate required reports
- Provide courteous customer service to caregivers providers and agency stakeholders while staffing the toll-free dedicated phone line