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Temporary Customer Support Specialist
Skills
Analytical SkillsBusinessCustomer ServiceCustomer SupportIT IntegrationOralRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of experience in a support or customer service role preferably SaaS or education technology
- 2+ years of software support experience in a corporate setting
- Working knowledge of remote service tools and help desk software
- Knowledge of customer relationship management best practices
- Strong analytical and problem solving skills
- Exceptional written and verbal communication skills
- Ability to manage multiple assignments with urgency structure and attention to detail
- Ability to work independently and as part of a team
- US work authorization is required
Day to day
- Provide responsive customer support across phone email chat and tickets for technical inquiries issue triage and how-to requests.
- Troubleshoot analyze and report product errors failures and application issues while delivering timely updates to customers.
- Work closely with Customer Success Managers Account Managers and the product team to resolve issues improve the customer experience and create knowledge base documentation.