Remote Third Line Support Job in UK Ultima

Who you are

• Microsoft Client OS
• Microsoft Intune
• Microsoft Defender for Endpoints
• Microsoft Active Directory
• Azure Active Directory
• Windows Endpoint operating system and application troubleshooting
• Endpoint software distribution
• Aternity End User Experience Monitoring
• Experience in a 2nd/3rd Line or similar Support role
• Experience using a Ticket Management Software, creating/updating & logging tickets following an ITIL methodology
• Experience managing multiple simultaneous activities
• Experience with Microsoft infrastructure services including Active Directory, Azure Active Directory, DNS, DHCP, Group Policy
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to manage time and prioritise activities

Desirables

• ITIL Foundation v4 certification
• Patch management experience
• Microsoft Azure infrastructure platform support
• PowerShell scripting

What the job involves

• Provide Infrastructure managed service and IT support to key client and their IT teams
• Assist Deskside Support teams with escalations
• Investigate, present, and implement project deliverables
• Troubleshoot and resolve incidents using Ultima’s ITSM platform aligned with ITIL principles
• Complete service and change requests based on Managed Service contract