How Remoteville checks and expires listings
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Microsoft Client OS
- Microsoft Intune
- Microsoft Defender for Endpoints
- Microsoft Active Directory
- Azure Active Directory
- Windows Endpoint operating system and application troubleshooting
- Endpoint software distribution
- Aternity End User Experience Monitoring
- Experience in a 2nd/3rd Line or similar Support role
- Experience using a Ticket Management Software, creating/updating & logging tickets following an ITIL methodology
- Experience managing multiple simultaneous activities
- Experience with Microsoft infrastructure services including Active Directory, Azure Active Directory, DNS, DHCP, Group Policy
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Ability to manage time and prioritise activities
Nice to have
- ITIL Foundation v4 certification
- Patch management experience
- Microsoft Azure infrastructure platform support
- PowerShell scripting
Day to day
- Provide Infrastructure managed service and IT support to key client and their IT teams
- Assist Deskside Support teams with escalations
- Investigate, present, and implement project deliverables
- Troubleshoot and resolve incidents using Ultima’s ITSM platform aligned with ITIL principles
- Complete service and change requests based on Managed Service contract