Tier 1 Customer Support
Skills
ActingActive ListeningBusiness Relationship ManagementCreativeElectric VehiclesSurface FinishTone
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-3 years of customer support or technical support experience
- Strong verbal and written communication skills
- Active listening and empathy for customers
- Problem-solving skills and ability to think quickly
- Patience and professionalism with difficult situations
- Troubleshooting experience in a highly technical environment
- Ability to work independently and as part of a team
- Strong time management and multitasking skills
- Willingness to learn and adapt to new tools and technologies
- Basic computer and typing skills
- Experience with customer support or CRM software
Nice to have
- Curious
- Natural connection-builder
- Empathetic
- Patient
- Professional
- Technically minded
- Adaptable
Day to day
- Serve as the first point of contact for customer inquiries and create a positive initial experience
- Own each case from start to finish while guiding customers clearly through questions about products systems and processes
- Provide technical support for website app and in-car software and troubleshoot issues with empathy and precision
- Collaborate with teams outside Support to bridge customer issues and help drive timely resolutions