Tier 1 Technical Support

Skills

Analytical SkillsCustomer SupportNetworkingOperating SystemsSystem AdministrationTechnical SupportTechnically Competent

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

Answer customer phone calls respond to communications and resolve common technical issues business questions and other concerns
Manage support ticket system ensuring no technical obstacles or blockers
Solve technical issues and escalate tickets
Coach customers to be product experts and train them on the platform
Work cross-functionally to troubleshoot escalate and resolve technical issues
Lead and assist with various data quality projects

Day to day

Assist healthcare organizations and their patients in overcoming technology obstacles with their telemedicine offering
Review, analyze, and monitor video connectivity and performance
Prevent network and technical issues and intervene in real-time to resolve technical breakdowns
Collaborate with multiple departments to ensure product reliability and stability and innovate business practices to strengthen quality assurance and issue resolution processes
Track and report metrics, adjusting strategy and tactics based on analysis
Ensure customers connect successfully to patients through the eVisit platform

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

eVisit’s leading virtual care platform enables healthcare organizations to improve outcomes, revenue, and efficiencies—using their own network of providers to deliver virtual care. With eVisit, healthcare organizations deliver faster, more convenient care to their patients with virtual urgent care, primary care, specialty care, pre-post op care, and employee care. eVisit helps more than 250 healthcare organizations compete and thrive in today’s changing healthcare market.

Benefits

Competitive salary
Great benefits package including medical dental vision HSA & FSA plans
401(k)
Generous PTO plan
12 paid national holidays
Fun collaborative environment
Opportunity for professional growth

Values

Join us in simplifying healthcare delivery to everyone, everywhere.. eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare. Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road. eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.