RemotevilleRemote Tier 1 Technical Support Job in Mesa, AZ eVisit
Tier 1 Technical Support eVisit
$ -
Analytical SkillsCustomer SupportNetworkingOperating SystemsSystem AdministrationTechnical SupportTechnically CompetentTroubleshooting
Entry-level/graduate -
MesaAZ
We’re simplifying healthcare delivery to everyone, everywhere.
90+ employees
B2BHealthcareSaaSTelecommunications
Role
Who you are
- Answer customer phone calls respond to communications and resolve common technical issues business questions and other concerns
- Manage support ticket system ensuring no technical obstacles or blockers
- Solve technical issues and escalate tickets
- Coach customers to be product experts and train them on the platform
- Work cross-functionally to troubleshoot escalate and resolve technical issues
- Lead and assist with various data quality projects
What the job involves
- Assist healthcare organizations and their patients in overcoming technology obstacles with their telemedicine offering
- Review, analyze, and monitor video connectivity and performance
- Prevent network and technical issues and intervene in real-time to resolve technical breakdowns
- Collaborate with multiple departments to ensure product reliability and stability and innovate business practices to strengthen quality assurance and issue resolution processes
- Track and report metrics, adjusting strategy and tactics based on analysis
- Ensure customers connect successfully to patients through the eVisit platform
Company
Company mission
eVisit’s leading virtual care platform enables healthcare organizations to improve outcomes, revenue, and efficiencies—using their own network of providers to deliver virtual care. With eVisit, healthcare organizations deliver faster, more convenient care to their patients with virtual urgent care, primary care, specialty care, pre-post op care, and employee care. eVisit helps more than 250 healthcare organizations compete and thrive in today’s changing healthcare market.Company benefits
- Competitive salary
- Great benefits package including medical dental vision HSA & FSA plans
- 401(k)
- Generous PTO plan
- 12 paid national holidays
- Fun collaborative environment
- Opportunity for professional growth
Company values
- Join us in simplifying healthcare delivery to everyone, everywhere.. eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare. Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road. eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.