Training Adviser (Complaints)
Skills
Client LiaisonCoachingComplaint ManagementConflict ManagementHuman ResourcesTraining DeliveryTraining Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Subject matter expert in complaint handling principles regulations and processes.
- Experience in a similar training role within the financial services sector.
- Good technical knowledge in financial products and regulations such as pensions and investments.
- Approachable engaging communicator capable of coaching and supporting development needs.
- CII Level 4 Diploma in Financial Planning or equivalent experience preferred.
Nice to have
- CII Level 4 Diploma
- Engaging Communicator
Day to day
- You'll design and deliver engaging online training to Complaints Advisers.
- Help develop and deliver comprehensive training programs focusing on industry regulations and best practices.
- Update and create guidance ensuring procedures remain current and effective.
- Provide individual coaching and support to advisers enhancing their problem-solving abilities.
- Act as deputy for the Recruitment and Training Manager as needed.