Training Operations Associate II
Skills
BusinessEvolutionForm W-2Human ResourcesLogistics ManagementOptimizationSystems Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of relevant experience in operations provider relations customer service or enablement
- Exceptional verbal and written communication skills
- Fluency in Google Suite
- Required experience or aptitude with Salesforce Zendesk Gemini and WorkRamp
- Proven ability to manage multiple workstreams and process improvements
- Ability to resolve technical issues with a high degree of autonomy
- Passion for supporting clinicians and learning development
Nice to have
- Customer-focused
- Detail-oriented
- Adaptable
- Collaborative
- Mission-driven
Day to day
- Manage high-volume onboarding and training operations for provider networks, ensuring smooth rollout and maintenance of enablement content.
- Facilitate live and asynchronous training sessions while coordinating agendas invites attendance tracking and real-time technical troubleshooting.
- Serve as a primary provider liaison and improve workflows by identifying pain points implementing scalable solutions and partnering across teams.