Trust Operations Analyst II
Skills
Analytical SkillsAttention To DetailError CorrectionIT EscalationQuicknessService LevelsWritten
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent problem-solving skills
- Independent decision making
- Analytical and time management skills
- Ability to manage multiple tasks and deadlines
- Ability to work in a fast-paced, high-pressure environment independently or within a team
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office software
- Experience with related Trust systems
Nice to have
- Strong work ethic
- Attention to detail
Day to day
- Analyze operational issues and recommend solutions to improve practices and ensure integrity of operating systems
- Perform back-office services for a sensitive client
- Investigate known error conditions and follow prescribed error correction procedures
- Recognize abnormal processing conditions and determine appropriate actions required to resolve issues and complete processing
- Communicate systems updates and process changes to internal customers and train them on changes, new systems, or new procedures