US Sales & Solutions Engineer
Skills
Computer ScienceAnalytical SkillsContact CentersEnglishOralProduct ManagementSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree, preferably in computer science, engineering, information systems, or electronics
- Experience in sales engineering, consulting, or product management in customer service automation, contact center technology stack, WFM, QM, Speech Analytics, Speech Recognition, Virtual Agents, Voice Biometrics, and Conversational AI
- Proven technology skills, outstanding interpersonal abilities
- Strong written and verbal communication skills
- Analytical, problem-solving skills
- Result-oriented personality with a customer-centric attitude
- Participate in technical discussions with IT teams
- Understand the requirements of the line of business
- Deliver results with high quality within tight timelines
- Resident in the USA, willing to travel up to 25% of the time
- Fluency in English
Nice to have
- Analytical skills
- Communication skills
- Problem-solving skills
- Interpersonal abilities
- Attention to detail
- Customer-centric attitude
- Result-oriented personality
Day to day
- Work closely with sales directors, channel sales managers, account managers, product managers, and project managers to help clients understand conversational analytics
- Conduct product demos, technical presentations, scoping, leading POCs, and writing scope of work documents
- Design solutions that address customer pain points and meet requirements
- Participate in the solution delivery as the voice of the customer to central teams
- Act as the liaison of central solution & professional services teams for on-site delivery