Remote US Sales & Solutions Engineer Job in United States SESTEK

Who you are

• Bachelor’s degree, preferably in computer science, engineering, information systems, or electronics
• Experience in sales engineering, consulting, or product management in customer service automation, contact center technology stack, WFM, QM, Speech Analytics, Speech Recognition, Virtual Agents, Voice Biometrics, and Conversational AI
• Proven technology skills, outstanding interpersonal abilities
• Strong written and verbal communication skills
• Analytical, problem-solving skills
• Result-oriented personality with a customer-centric attitude
• Participate in technical discussions with IT teams
• Understand the requirements of the line of business
• Deliver results with high quality within tight timelines
• Resident in the USA, willing to travel up to 25% of the time
• Fluency in English

Desirables

• Analytical skills
• Communication skills
• Problem-solving skills
• Interpersonal abilities
• Attention to detail
• Customer-centric attitude
• Result-oriented personality

What the job involves

• Work closely with sales directors, channel sales managers, account managers, product managers, and project managers to help clients understand conversational analytics
• Conduct product demos, technical presentations, scoping, leading POCs, and writing scope of work documents
• Design solutions that address customer pain points and meet requirements
• Participate in the solution delivery as the voice of the customer to central teams
• Act as the liaison of central solution & professional services teams for on-site delivery