User Support Specialist
Skills
Analytical SkillsConflictConflict ResolutionDe-EscalationDocumentationIT EscalationInsurance Industry
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- BA/BS degree or equivalent work experience
- 1+ years of user support experience
- 2+ years of experience solving complex challenges
- Experience multitasking in a high-energy environment
- Excellent written and verbal communication skills
- Ability to write concise accurate responses and notes
- Technically inclined with process improvement mindset
- Insurance industry experience is a plus
Nice to have
- Business-minded
- Creative thinker
- Problem solver
- Detail-oriented
- Transparent
- Respectful
Day to day
- Respond to user questions about system use and platform functionality
- Support onboarding for Requestors Insureds Agencies and Brokers
- Investigate issues document interactions and explain troubleshooting steps in clear simple language
- Handle technical troubleshooting conflict resolution negotiation and de-escalation while coordinating with cross-functional teams
Hiring process
- Submit application
- Interview process
- Final offer