BA or Certification in Design with concentration in Experience Design, User Experience, Interaction Design or related field
2-5 years of experience in a field that directly or readily translates to the responsibilities of this role
A portfolio of work that demonstrates a professional caliber of a skill related to the function of this role
Ability to own and articulate design decisions
Basic understanding of agile product development
Strong written and verbal communication skills
Exposure and/or training in Design Thinking principles and methodologies is advantageous
Identifies new opportunities by creating bonds of trust with team members, customers, and clients
Identifies opportunities for necessary/impactful changes and actively drives appropriate designs
Mentors across team in development and technical skills as well as Design & Innovation methods
Demonstrates passion and focus on the total holistic customer experience including all five senses
Works iteratively
Decides and acts appropriately when all available information may not be possible to obtain
Makes small informed decisions and course correct as a result of feedback to those decisions
Proficiency with prototyping tools such as Sketch, Axure, InVision, Photoshop
Knowledge of HTML and CSS a plus
Expertise in usability, accessibility and responsive design best practices
Desirables
Strong communication skills
Proficiency with prototyping tools
Basic understanding of agile development
Mentors team members
Passion for holistic customer experience
Works iteratively
Training in Design Thinking principles
Knowledge of HTML and CSS
Expertise in usability and accessibility
What the job involves
Work with user experience team members to research, concept and design intuitive experiences that simplify complex functionality
Help facilitate collaborative working sessions within an agile environment, such as design thinking, story mapping and design sprints
Create recommendations in the form of site maps, user flows, wireframes and interaction-based prototypes for project initiatives
Support user research activities, including usability testing, heuristic evaluations and user interviews
Collaborate with a multi-disciplinary team to advocate user needs, as well as understand business goals and technical capabilities, to move forward customer centric strategies
Work with development through implementation to ensure the desired user experience is carried through
Ideal candidate for this role is highly encouraged to find ways to cultivate and share knowledge and best practices with peers and collaborators
At Fifth Third Bank, everything we do is rooted in our purpose: to improve the lives of our customers and the well-being of our communities. Since our founding in 1858, we’ve been committed to creating a better financial experience by empowering our customers and clients to achieve what matters most.
Company benefits
Engaged and inclusive culture
Ensure equal employment opportunity in all employment decisions regardless of legally protected status