Remote UX Research Intern Job in Irving, TX Signet Jewelers

Who you are

• Currently enrolled in and pursuing a degree in human factors, psychology, communications, or related field
• Proficient in Microsoft Office
• Experience moderating and designing task-based usability studies and conducting in-depth contextual customer interviews and surveys
• Ability to lead stakeholder interviews, secondary research, and design-thinking workshops
• Experience with design research methods including research design, journey mapping, design workshops, insight distillation, storytelling, and developing principles and concepts aligned with an ideal customer journey
• Skilled in identifying customer, cultural, and competitive insights and writing research and creative briefs
• Experience with UX and technical aspects of eCommerce platforms
• Familiarity with various digital/mobile research tools, software, and equipment such as UserTesting, dScout, Miro

Desirables

• Storytelling skills
• Passion
• Initiative

What the job involves

• Conduct research related to various aspects of the Signet user experience
• Support and grow into leading both generative and evaluative user research and usability studies
• Develop research protocols, distill insights, and make recommendations with minimal supervision
• Support multiple projects from defining challenges to deriving insights and conducting usability testing