Vehicle Operations Specialist
Skills
Attention To DetailAutomotive SalesContinuous ImprovementDealer NetworksIT EscalationMarketingOperations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least five years’ aftersales experience in the motor industry
- Practical understanding of service maintenance repair warranty and OEM dealer networks
- Ability to interpret technical information and challenge diagnoses timelines and outcomes
- Experience managing complaints or dissatisfied customers in a structured or regulated environment
- Highly organised with the ability to manage multiple complex cases simultaneously
- Confident communicator who can de-escalate difficult situations professionally
- Able to build credible partner relationships and hold external parties accountable
- Strong analytical awareness to identify downtime patterns repeat repairs and performance issues
- Resilient adaptable and composed under pressure
Nice to have
- Commercial awareness
- Technical confidence
- Accountability
- Resilience
- Adaptability
Day to day
- Own off-road vehicle cases end-to-end, bringing structure and momentum to complex downtime situations
- Manage driver complaints and dissatisfaction, ensuring cases follow internal processes and regulatory requirements
- Work closely with OEMs and partners, challenging timelines and driving timely resolutions for drivers
- Identify trends and improvement opportunities to reduce delays and strengthen aftersales performance
Hiring process
- Apply online
- Recruiter call to discuss experience and salary
- Interview process with accommodations available
- Real person makes final hiring decision