Remote Virtual Receptionist Job in United States Sterling Consulting Solutions

Who you are

• Proven experience in a customer service role or within the travel industry
• Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems
• Ability to manage multiple tasks and prioritize workload effectively in a remote work environment
• Capacity to handle and resolve customer issues promptly and professionally
• Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones
• High school diploma or equivalent; additional certification in travel and tourism is a plus

What the job involves

• Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities
• Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintain accurate records of bookings, payments, and customer interactions using our CRM system
• Offer expert advice on destinations, travel arrangements, and travel insurance options to clients
• Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions

Application process

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