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Virtual Receptionist

Skills
BookingsCustomer InteractionCustomer Relationship ManagementCustomer ServicePhone EtiquetteReceptionist DutiesResolving Issues
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Proven experience in a customer service role or within the travel industry
  • Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems
  • Ability to manage multiple tasks and prioritize workload effectively in a remote work environment
  • Capacity to handle and resolve customer issues promptly and professionally
  • Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones
  • High school diploma or equivalent; additional certification in travel and tourism is a plus

Day to day

  • Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities
  • Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Maintain accurate records of bookings, payments, and customer interactions using our CRM system
  • Offer expert advice on destinations, travel arrangements, and travel insurance options to clients
  • Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions

Hiring process

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