Voice Customer Support Associate
Skills
Customer ExperienceCustomer SatisfactionEnglishProfessional Phone SkillsWriting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Must be proficient in English
- +2 years of customer support experience
- +2 years of providing telephonic customer support
- +2 years of Zendesk or any CRM experience
- Ability to resolve customer issues with empathy and action
- Exceptional written and verbal communication skills
- Ability to work as part of multidisciplinary teams
- Comfortable handling ambiguous situations and adaptable to constant change
- Possess an “I can handle anything” mentality
- Demonstrate a high degree of motivation self-direction and initiative to achieve the goals of the team and organization
- Exceptionally detail-oriented
- Ethical and unbiased integrity and decision-making abilities
- A positive mindset that elevates the entire team
Nice to have
- Customer Experience
- Customer Satisfaction
- Professional Phone Skills
- Writing
Day to day
- Communicate with customers via telephone live chat and web communication channels
- Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems
- Communicate the resolution of your investigations to workers and workplaces with empathetic customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company
- Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
- Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
- Work within cross-functional collaborations with customer support general operations product customer success and legal teams
- Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals
- Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information