Volunteer Generalist Adviser
Skills
Adobe PhotoshopDutchEnglishMicrosoft OutlookNegotiationSocial MediaTeam Leadership
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Communication skills
- Basic IT skills to be able to complete case notes
- Advice or legal experience
Day to day
- Answer calls from clients, gather relevant background information, then research the issue and relay the best options back to the clients. You will help clients to find solutions to their issues.
- Find, interpret and communicate the relevant information and explore options and implications so that the client can come to a decision.
- Act, where necessary, on behalf of clients, negotiating, drafting or writing letters, making 3-way calls or making appropriate referrals. Completing clear and accurate case records.
- Recognise the root cause of problems and think of the whole picture, not just the presenting issue.