Remote Volunteer Head of User Researcher Job in Manchester, UK Criminal Justice Hub

Who you are

• Extensive experience in user research, with a proven track record of leading research initiatives and delivering actionable insights
• Relevant qualifications in user research, human-computer interaction, psychology, or a related field
• Experience or strong interest in information architecture, with a keen understanding of how to organise content for optimal user accessibility
• Familiarity with the GOV.UK Service Manual or similar best practice guidelines
• Strong analytical and problem-solving abilities to interpret user research data and make informed recommendations
• Excellent communication skills to effectively convey research findings and collaborate with cross-functional teams
• Ability to lead a team, providing mentorship and fostering a culture of collaboration
• A proactive individual who can hit the ground running and adapt to the evolving needs of the project

What the job involves

• Plan, implement, review, and execute user research strategies
• Collaborate closely with the product management team to align resources, information, and content with user needs and best practice guidelines
• Create an optimal user experience, making our content accessible, relevant, and user-friendly
• Design and execute research studies to gather actionable insights using methods such as user interviews, usability testing, surveys, and analytics
• Integrate user research findings into design and development processes
• Document research findings and share them with stakeholders to inform decision-making processes
• Provide guidance and support to other team members, fostering a collaborative working environment