Volunteer Head of User Researcher
Skills
Digital ContentEasily AdaptableHuman Computer InteractionInformation SciencePsychologyTeam ManagementUsability Testing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Extensive experience in user research, with a proven track record of leading research initiatives and delivering actionable insights
- Relevant qualifications in user research, human-computer interaction, psychology, or a related field
- Experience or strong interest in information architecture, with a keen understanding of how to organise content for optimal user accessibility
- Familiarity with the GOV.UK Service Manual or similar best practice guidelines
- Strong analytical and problem-solving abilities to interpret user research data and make informed recommendations
- Excellent communication skills to effectively convey research findings and collaborate with cross-functional teams
- Ability to lead a team, providing mentorship and fostering a culture of collaboration
- A proactive individual who can hit the ground running and adapt to the evolving needs of the project
Day to day
- Plan, implement, review, and execute user research strategies
- Collaborate closely with the product management team to align resources, information, and content with user needs and best practice guidelines
- Create an optimal user experience, making our content accessible, relevant, and user-friendly
- Design and execute research studies to gather actionable insights using methods such as user interviews, usability testing, surveys, and analytics
- Integrate user research findings into design and development processes
- Document research findings and share them with stakeholders to inform decision-making processes
- Provide guidance and support to other team members, fostering a collaborative working environment