RRemoteville

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VP, Mission Operations & Customer Success

Skills
AdoptionComplex SystemsCritical EnvironmentsExecutive VisibilityMission CriticalMission Critical EnvironmentsMission Operations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 12+ years of experience in mission operations customer success technical operations or related fields
  • Proven leadership in high-stakes mission critical environments such as defense aerospace national security or advanced technology
  • Demonstrated success building and scaling operational or customer facing organizations
  • Strong technical acumen with the ability to translate complex systems into operational value
  • Exceptional communication executive presence and relationship building skills
  • Experience working cross-functionally with product engineering operations and growth teams

Nice to have

  • Strategic operator
  • Mission driven
  • Executive presence
  • Cross-functional mindset
  • Customer focused
  • High accountability

Day to day

  • Own the full customer lifecycle from technical demonstrations through mission deployment and long-term success
  • Build and scale Mission Operations and Customer Success functions with repeatable frameworks playbooks and KPIs
  • Partner cross-functionally with Product Engineering Programs Operations and Growth to deliver mission outcomes and expand customer impact