VP, Strategic Initiatives
Skills
AnalyticsBusinessContact CentersCustomer ExperienceCustomer Experience DesignInformation SecurityInterviewing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Business Systems or related field required advanced degree preferred
- 10+ years of progressive leadership in strategy technology or contact center transformation
- Proven success leading large-scale modernization or digital transformation initiatives
- Experience integrating technology analytics and customer experience design in complex environments
- Record of building and leading high-performing cross-functional teams
- Strong change leadership and strategic systems-level thinking
- Exceptional communication and executive presentation capabilities
- Deep understanding of contact center systems automation tools and performance analytics
- Ability to translate complex business and technology needs into actionable roadmaps
- Collaborative leadership style that fosters innovation and partnership across functions
Nice to have
- Strategic thinker
- Change leader
- Collaborative
- Innovative
- Executive presence
Day to day
- Lead enterprise transformation and modernization across Contact Center Services & Solutions.
- Own innovation systems strategy automation and the member and client experience framework.
- Build and govern strategic roadmaps that align people process and technology to measurable business outcomes.