RemotevilleRemote West Coast Customer Champion Job in Boston, MA Wistia
West Coast Customer Champion Wistia
$ -
Customer ExperienceCustomer SatisfactionCustomer SupportHTMLPerformance MetricsService-Level AgreementsTechnical SupportVoice Of The Customer
BostonMA
Software that makes it easy to find, engage, and grow your audience with video.
195+ employees
eCommerceMediaMarketingSaaS
Role
Who you are
- At least 2 years of experience in technical support or proven exemplary customer support
- Comfortable troubleshooting webpages and familiarity with HTML and CSS
- Maintain performance metrics including number of questions answered and customer satisfaction
- Effective communicator over live chat, email, and screen-share/phone
- Self-learner capable of pursuing knowledge in evolving software products
- Process-oriented with ability to think through steps to accomplish goals
- Able to leverage internal resources, search engines, and AI chat assistants for information
- Empathetic and understanding of customer's needs
What the job involves
- Provide daily assistance to Wistia customers big and small
- Troubleshoot complex technical issues
- Answer product questions and practice empathy as a frontline representative of Wistia
Company
Company mission
Wistia's mission is to empower every business to thrive through the effective use of video content. By providing a comprehensive video marketing platform, they offer tools for creation, hosting, marketing, and measuring video impact, ensuring that businesses can engage their audiences meaningfully.Company benefits
- Competitive compensation package
- Internal equity stock options
- 401k with 3% company contribution
- Fully paid healthcare, dental, and vision insurance
- Pre-Tax FSA and Dependent Care Account
- Flexible working hours
- 16 weeks paid parental leave
- Unlimited PTO
- Remote-first culture
- Annual professional development stipend
- New hire bonus for home office setup
- Pet insurance discount
Company values
- Inclusivity
- Empathy
- Innovation
- Collaboration