How Remoteville checks and expires listings
WordPress Support Engineer
Skills
Angular CLICLICommandTrainingDomain Name SystemEnglishIT Escalation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years experience with WordPress
- Excellent written and verbal communication skills in English
- Experience with Live Chat and helpdesk tools
- Familiarity with cPanel NGINX Apache and MySQL
- Linux command line experience including SSH and WP-CLI
- Extensive experience troubleshooting WordPress
- Experience with page builders and caching plugins
- Experience with Cloudflare and advanced DNS knowledge
- Experience optimizing WordPress is a plus
- PHP experience for custom WordPress plugins is a plus
- Knowledge of Redis CDN WAF and page caching is a plus
Nice to have
- Customer-centric
- Friendly attitude
- Strong ownership
- Problem solver
- Technically curious
- Detail-oriented
Day to day
- Serve as the first point of contact for customer website issues and take full ownership until resolution
- Deliver fast friendly support across Live Chat Tickets and Slack while troubleshooting complex WordPress problems
- Write knowledge base articles and technical blog posts to share insights improve documentation and turn recurring issues into product feedback
- Assist with WordPress site migrations DNS pointing and customer experience improvements that create a WOW outcome
Hiring process
- Live Chat
- Tickets
- Slack
- Escalation to internal teams