Workday Specialist
Skills
Analytical SkillsBMC Helix ITSMBusiness ProcessContextContinuous ImprovementHealthcareNonprofit Organizations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree or equivalent combination of education and experience
- 1 to 2 years of hands-on Workday or HRIS experience
- Experience supporting multiple Workday modules highly preferred
- Excellent customer service and communication skills
- Experience working within a ticketing system such as Remedy
- Strong troubleshooting and problem-solving skills
- High attention to detail and commitment to data accuracy
- Experience supporting Workday in a healthcare nonprofit or multi-entity organization preferred
- Familiarity with HR payroll benefits talent or financial business processes preferred
Nice to have
- Customer focused
- Detail oriented
- Tech savvy
- Respectful communicator
- Collaborative
- Process minded
Day to day
- Serve as the first point of contact for Workday support requests and manage incoming tickets from submission through resolution.
- Triage and resolve Level 1 issues across multiple Workday modules including HCM Benefits Absence Time Tracking Payroll and Financials.
- Troubleshoot common issues identify root causes escalate complex cases with clear documentation and support testing for system updates or configuration changes.