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Workforce Management Specialist
Skills
Business IntelligenceContinuous ImprovementData IntegrityHealthcareHealthcare ManagementOperations ManagementReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Business Operations Management Healthcare Administration or related field or equivalent experience
- 3+ years of experience in operations scheduling workforce coordination or related field
- Experience owning complex scheduling or staffing processes end-to-end
- Strong analytical and problem-solving skills with ability to turn data into insights
- Proficiency in Excel or Google Sheets and comfort with BI tools
- Experience with workforce management and scheduling platforms
- Strong written and verbal communication skills
- Experience creating clear training materials and operational documentation
- Strong provider-facing communication skills with clinicians
- Exceptional attention to detail and proactive issue resolution
- Ability to manage multiple priorities in a fast-paced environment
- Self-starter with interest in improving systems and resources
- Skilled at cross-functional collaboration and relationship building
Nice to have
- Analytical
- Detail-oriented
- Proactive
- Self-starter
- Collaborative
- Adaptable
Day to day
- Own the end-to-end scheduling process for on-demand care services with accuracy and strong attention to detail.
- Build and maintain monthly schedules while handling PTO requests coverage gaps onboarding changes and provider transitions.
- Track operational metrics analyze coverage trends and support staffing decisions with clear reports dashboards and recommendations.
- Develop and update training materials and operational resources to improve provider readiness and scale live training support.
- Partner across teams to forecast demand improve workflows protect data integrity and keep care coverage running smoothly.