Worksite Billing Auditor I
Skills
BusinessContact CentersCustomer ExperienceEnglishGEDInsuranceJob Description Development
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Call center experience 1+ years preferred
- Customer service experience 2+ years preferred
- High school diploma or GED
- Insurance experience is a plus
- Bilingual Spanish/English is a plus
- Strong attention to detail
- Excellent communication skills written and verbal
- Excellent multi-tasking and organizational skills
- Excellent time management skills
- Proficient in Microsoft Office
- Ability to maintain composure in stressful situations
- Must be able to work in a fast-paced environment
- Must be self-motivated and able to stay focused while working from home
- Reliable and punctual
- Ability to work independently and make logical decisions
Nice to have
- Detail-oriented
- Customer-focused
- Self-motivated
- Independent
- Reliable
- Punctual
Day to day
- Handle incoming calls and emails from agency offices accounts and policyholders
- Research information from multiple sources to solve complex billing issues and answer questions
- Assist business owners and bookkeepers with invoices while delivering high-quality customer service