How Remoteville checks and expires listings
Yardi Support, Help Desk
Skills
Business Relationship ManagementCustomer SatisfactionCustomer ServiceHelp Desk SupportPortfolio ManagementProject ManagementTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 3 years of help desk or customer service support experience preferably in SaaS or senior housing software
- Strong knowledge of the Yardi Senior product suite is highly preferred
- Experience with help desk platforms ticketing systems and CRM tools such as JIRA ServiceNow or Zendesk
- Basic troubleshooting skills with understanding of web-based applications SaaS products and general IT systems
- Ability to manage portfolios of work and understand project management and agile practices
- Strong interpersonal conflict management and communication skills
- Effective documentation and reporting skills
- Relevant certifications such as ITIL Help Desk Management Agile Six Sigma or PMP are a plus
- Ability to pass a pre-employment drug screen
Nice to have
- Dynamic
- Customer-focused
- Cross-functional
- Detail-oriented
- High-performing
Day to day
- Respond to inbound support requests across help desk platforms and phone email or chat
- Troubleshoot and resolve technical issues for the Yardi Senior product suite while maintaining strong customer satisfaction
- Document prioritize track and update tickets and provide guidance training and status communications to stakeholders