Yardi Support, Help Desk
Skills
Business Relationship ManagementCustomer SatisfactionCustomer ServiceHelp Desk SupportPortfolio ManagementProject ManagementTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 3 years of help desk or customer service support experience preferably in SaaS or senior housing software
- Strong knowledge of the Yardi Senior product suite is highly preferred
- Experience with help desk platforms ticketing systems and CRM tools such as JIRA ServiceNow or Zendesk
- Basic troubleshooting skills with understanding of web-based applications SaaS products and general IT systems
- Ability to manage portfolios of work and understand project management and agile practices
- Strong interpersonal conflict management and communication skills
- Effective documentation and reporting skills
- Relevant certifications such as ITIL Help Desk Management Agile Six Sigma or PMP are a plus
- Ability to pass a pre-employment drug screen
Nice to have
- Dynamic
- Customer-focused
- Cross-functional
- Detail-oriented
- High-performing
Day to day
- Respond to inbound support requests across help desk platforms and phone email or chat
- Troubleshoot and resolve technical issues for the Yardi Senior product suite while maintaining strong customer satisfaction
- Document prioritize track and update tickets and provide guidance training and status communications to stakeholders