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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 500+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.Artificial Intelligence
Customer service
SaaS
Technology
Overview
Company Mission
Sestek is a pioneering conversational automation company that leverages AI-powered solutions to enhance customer service operations. With an R&D team of over 100 engineers, Sestek develops advanced technologies in speech recognition, natural language processing, and voice biometrics, aiming to revolutionize how enterprises interact with customers. By digitizing customer service for over 500 firms globally, Sestek strives to improve operational efficiency and customer experience.Employees202
Hq LocationSarıyer
Company values
- Innovation
- Customer Focus
- Integrity
- Collaboration
SESTEK currently has 2 jobs on Remoteville
We sync with SESTEK's jobs every 6 hours, so check again soon!Recent Jobs
Remote US Sales & Solutions Engineer, United States- Work closely with sales directors, channel sales managers, account managers, product managers, and project managers to help clients understand conversational a...
Remote US Sales & Solutions Engineer, United States- Work closely with sales directors channel sales managers and other team members to optimize client solutions. Conduct product demonstrations and technical pre...