RemotevilleRemote Senior Product Designer Job in United States Gladly
Senior Product Designer Gladly
$128000 - $178000
Business-To-BusinessProduct DesignProduct StrategyUser Research
Mid-level (3-4 years) -
United States
Radically personal customer service software.
205+ employees
SoftwareAICustomer serviceSaaS
Role
Who you are
- Possess 4+ years of experience as a product designer.
- Able to work independently and manage ambiguity.
- Effective communicator across various audiences.
- Skilled in visual and interaction design.
Desirables
- B2B product experience
- AI design expertise
What the job involves
- Collaborating with product management engineering and design peers.
- Crafting running and synthesizing user research sessions.
- Creating prototypes flows and mockups for team alignment.
- Informing product strategy and setting future vision.
- Helping the team tell compelling product stories.
Company
Company mission
Gladly is on a mission to redefine customer service by placing the customer at the center of the experience. With a powerful AI-driven platform, Gladly empowers brands to deliver personalized support across various channels, fostering lifelong relationships and irrational loyalty. Our vision is to create a world where customer service is a seamless, positive interaction that prioritizes the human experience over traditional ticketing systems.Company benefits
- Equity
- Medical Dental Vision and Life insurance
- Generous paid time off
- Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
Company values
- Customer-centric
- Empowerment
- Transparency
- Collaboration
- Innovation
- Diversity