RRemoteville
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Billing Support Specialist

Skills
Analytical SkillsCustomer Relationship ManagementCustomer SatisfactionDenial ManagementMedical BillingPerformance MetricsProgramming
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or equivalent required; associate’s degree preferred
  • 1+ year experience in customer support technical support or billing support
  • Experience in medical billing or healthcare industry
  • Understanding of medical billing workflows insurance claims submissions and payment processing
  • Familiarity with CPT ICD-10 HCPCS medical terminology and denial management is a plus
  • Knowledge of CMS forms payer policies and US payer landscape preferred
  • Experience with EHR EMR practice management software or healthcare revenue cycle management systems preferred
  • Knowledge of HIPAA compliance and data security best practices
  • Ability to navigate and troubleshoot SaaS-based platforms and related integrations
  • Basic coding knowledge related to medical billing and claims processing
  • Understanding of claims submission and payer communications including EDI enrollment process
  • Analytics skills to diagnose and resolve billing-related issues efficiently
  • Strong interpersonal and communication skills
  • Experience using CRM platforms such as Salesforce
  • Strong multi-tasking and time management skills

Nice to have

  • Empathetic
  • Detail-oriented
  • Collaborative
  • Customer-focused
  • Problem-solving

Day to day

  • Deliver fast accurate support to billing customers across multiple channels
  • Resolve complex product and technical inquiries while maintaining a positive empathetic professional approach
  • Perform root cause analysis identify trends and escalate bugs or recurring issues to product and engineering teams
  • Guide users on patient accounts revenue cycle management claims submission payment processing collections and denial management
  • Maintain detailed records collaborate with payers clearinghouses and internal teams and handle high-volume inbound calls

Hiring process

  • Apply through Greenhouse official portal
  • Phone and video screenings may be recorded and transcribed via BrightHire
  • Qualified candidates will discuss compensation during initial talent screen