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Billing Support Specialist
Skills
Analytical SkillsCustomer Relationship ManagementCustomer SatisfactionDenial ManagementMedical BillingPerformance MetricsProgramming
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent required; associate’s degree preferred
- 1+ year experience in customer support technical support or billing support
- Experience in medical billing or healthcare industry
- Understanding of medical billing workflows insurance claims submissions and payment processing
- Familiarity with CPT ICD-10 HCPCS medical terminology and denial management is a plus
- Knowledge of CMS forms payer policies and US payer landscape preferred
- Experience with EHR EMR practice management software or healthcare revenue cycle management systems preferred
- Knowledge of HIPAA compliance and data security best practices
- Ability to navigate and troubleshoot SaaS-based platforms and related integrations
- Basic coding knowledge related to medical billing and claims processing
- Understanding of claims submission and payer communications including EDI enrollment process
- Analytics skills to diagnose and resolve billing-related issues efficiently
- Strong interpersonal and communication skills
- Experience using CRM platforms such as Salesforce
- Strong multi-tasking and time management skills
Nice to have
- Empathetic
- Detail-oriented
- Collaborative
- Customer-focused
- Problem-solving
Day to day
- Deliver fast accurate support to billing customers across multiple channels
- Resolve complex product and technical inquiries while maintaining a positive empathetic professional approach
- Perform root cause analysis identify trends and escalate bugs or recurring issues to product and engineering teams
- Guide users on patient accounts revenue cycle management claims submission payment processing collections and denial management
- Maintain detailed records collaborate with payers clearinghouses and internal teams and handle high-volume inbound calls
Hiring process
- Apply through Greenhouse official portal
- Phone and video screenings may be recorded and transcribed via BrightHire
- Qualified candidates will discuss compensation during initial talent screen