Application Support Analyst
Skills
Software As A ServiceApplication SupportBusinessCloud ApplicationsContinuous ImprovementFinanceInformation Security
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Familiarity with SaaS cloud applications and or on premises applications
- Solid understanding of configuration and data structures
- Ability to analyse support cases and apply technical solutions through configuration changes or data adjustments
- Clear professional and empathetic customer communication
- Structured analytical problem-solving with logs data and system behaviour
- Effective collaboration with cross-functional teams
- Discipline in case management escalation change controls and documentation
Day to day
- Provide excellent customer service and application support in line with service levels and company values
- Diagnose troubleshoot and resolve complex customer issues using a customer-centric approach
- Maintain accurate records and contribute to continuous improvement knowledge sharing and product enhancements