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Application Support Specialist

Skills
Back-End Web DevelopmentAttention To DetailBusinessCreativeCustomer ServiceGlobal Distribution SystemsHTML
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Advanced knowledge of the travel industry
  • 3-5 years fully proficient Travelport back-end experience
  • Travelport script knowledge essential preferably Smart Buttons
  • Ability to adapt in a fast-paced environment
  • Positive problem-solving attitude with strong attention to detail
  • Ability to manage multiple projects and priorities
  • Excellent oral and written communication skills
  • Exceptional customer service skills
  • Flexibility to support business needs

Nice to have

  • Attention to detail
  • Problem solver
  • Customer focused
  • Adaptable
  • Collaborative

Day to day

  • Provide technical and GDS support to advisors and internal teams across multiple business divisions
  • Manage Travelport solutions including service desk queries bespoke advisor work PCC implementations and business projects
  • Document processes maintain system configurations and collaborate with operations IT and training teams to resolve issues improve workflows and support product rollouts