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Associate, Process Improvement

Skills
Analytical SkillsBusinessCountermeasuresDocumentationLean ProcessesMicrosoft ExcelPerformance Metrics
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years of experience in health insurance health system or related field
  • 2+ years of end-to-end project management experience
  • 2+ years of experience designing and improving workflows and operating procedures
  • Bachelor's degree or 3+ years of commensurate experience

Nice to have

  • Lean mindset
  • Cross-functional collaboration
  • Process orientation
  • Change management focus
  • Analytical approach

Day to day

  • Lead operational improvement and workflow optimization projects across multiple workstreams
  • Analyze root causes and performance metrics to identify inefficiencies and reduce member and provider friction
  • Partner with business and technical stakeholders to document requirements create training materials and implement scalable process changes

Hiring process

  • Submit application
  • Complete recruiting process as outlined by employer